Below is a list of common questions about the hospital and 果冻视频 Medical Group billing process. If your question is not answered below, please contact us.
A patient who receives services from any of the 果冻视频 hospitals may receive more than one billing statement for those services. You will receive a hospital billing statement for the services that were rendered to you at the hospital as well as a separate bill for any radiology, cardiology, emergency room physician, anesthesia, laboratory, or other physician services.
When you receive a billing statement from a radiologist it is normally for the reading or interpretation of an x-ray, ultrasound, MRI, etc. A billing statement from a cardiologist is normally for reading or interpretation of an EEG, EKG, stress test, etc., and a billing statement from an emergency physician is normally for the physician’s examination, diagnosis and treatment of a patient while that patient was in the hospital/emergency department.
Additional billing statements (other than your hospital billing statement) will have the phone number of the specific billing office for questions regarding that statement. (Note: Services rendered by providers other than the hospital may not be covered by your insurance carrier. Check your policy for details.)
You may receive a billing statement from the hospital even though you did not actually visit the hospital for services. This will happen if your doctor has performed lab work or a biopsy for you at his office but then sends the specimen to the hospital for analysis. You will receive a bill from your doctor for the lab work / biopsy procedure AND a bill from the hospital for the analysis of the lab work/biopsy. You may also be billed a facility charge even though you were not seen at a hospital. (Medicare patients)
Important Things to Know about Lab Work:
Your doctor should inform you that the lab work will be sent out for analysis. Your doctor should provide billing information to the hospital.
Your insurance carrier may have a designated lab facility, and will only pay for services at these facilities. Remember to check your policy.
If your insurance carrier does not cover these services, the balance will be your responsibility.
If you have more questions about whether or not service will be covered, contact your health insurance plan.
Step 1
The patient receives services at one of our hospitals:
- 果冻视频 Albemarle Medical Center
- 果冻视频 CarePlex Hospital (Port Warwick)
- 果冻视频 Halifax Regional Hospital
- 果冻视频 Leigh Hospital
- 果冻视频 Martha Jefferson Hospital
- 果冻视频 Norfolk General Hospital
- 果冻视频 Northern Virginia Medical Center
- 果冻视频 Obici Hospital (St. Lukes/Belle Harbour)
- 果冻视频 Princess Anne Hospital
- 果冻视频 RMH Medical Center
- 果冻视频 Virginia Beach General Hospital (果冻视频 Independence)
- 果冻视频 Williamsburg Regional Medical Center
Step 2
The patient receives an initial statement in the mail that includes visit specific information (see below).
- Charges for treatment and/or testing (itemized statement available upon request)
- Insurance information, if applicable
- A contact number for the hospital
- Dates of treatment
Step 3
Our patient accounting department begins the billing and collection processes based on insurance information provided at the time of registration.
Step 4
You will receive from your insurance carrier a form entitled "Explanation of Benefits," indicating the portion of the bill that your insurance company has paid.
Step 5
Patients may receive collection notices or statements from our internal and external collection sources. If a patient requires financial assistance, there are financial assistance programs available for those who meet eligibility requirements.
果冻视频 offers multiple ways for you to pay your hospital or 果冻视频 Medical Group bill, including online, by phone, by mail, 果冻视频 Bill Pay or in person at one of our locations.
To pay your bill now, visit the new 果冻视频 Bill Pay.
At 果冻视频, we provide quality care to all patients regardless of their ability to pay. If you do not have health insurance, we may be able to help you with your bill. 果冻视频 offers financial assistance programs to patients who qualify. These programs include charity, assistance with Medicaid eligibility and uninsured discounts. All assistance programs are based on family size, income and other resources.
Learn more about financial assistance.
If a patient has multiple accounts with 果冻视频 hospitals or 果冻视频 Medical Group, it is now possible to combine accounts for payment arrangements after any applicable insurance payments have been received. All accounts must have current balances and must not have been placed with a collection agency.
For more information, please contact us.
果冻视频 offers special payment arrangements for those patients who cannot make payment in full for self-pay balances owed on their account.
Use 果冻视频 Bill Pay to set-up payment options that meet your needs.
If you need assistance, please call the number on your statement to speak with a Customer Service Representative.
If you have a statement, you can see visit specific information such as charges for testing and treatment, date of treatment, payments or adjustment posted to the charges, insurance information, and a contact number for the Customer Service Representative.
The best way to see itemized statements is to register with 果冻视频 Bill Pay.
If you need assistance, please contact 果冻视频's Customer Service Department at 757-233-4500.
Please contact your insurance company for specific answers to your questions or to review your claim.